We are here to help!

Quick and straightforward answers to all your questions.

Your contact details

Salutation
First name *
Surname *
Name of company
Address
ZIP
City
Country
Phone
Email *
Repeat email *
Date of birth

Topic
Category
Category
Category
Your inquiry
Order number
You will find your order number on your order confirmation or shipping confirmation, which we sent to you by email, or on your returns document.

Your purchase

Where did you purchase the product?
Retail includes our Houses of Villeroy & Boch, all specialist retail partners, furniture shops, department stores and online retailers (except for the Villeroy & Boch online shop)
Name and address of the retailer
Date of purchase
Order number
You will find your order number on your order confirmation or shipping confirmation, which we sent to you by email, or on your returns document.

Item
Item & description of fault

Item number or product description
Quantity
Description of complaint

+ Add another item

If you have received a broken delivery or the wrong item, please take a photo and upload the picture here.

upload icon
Upload images
drag & drop or browse
Supported file formats: PNG, JPG & PDF. Maximum upload size 10 MB

Your upload:

File exceeds the maximum upload size.
This file format is not allowed.


Simply call our service hotline. Our Customer Care Centre will be happy to advise you.

00800 6864 8100(freephone from landline; for mobiles please check with provider) for all questions concerning Dining & Lifestyle.

Our service hotline is open from Monday to Friday, 10 am - 6 pm (limited support availability due to the current situation).

Or would you prefer to write to us?